Help with Technical Issues

We are very sorry to hear that you are having problems with one of our bikes!

Assessing technical issues from a distance is extremely difficult for us. Therefore, we kindly ask that you first reach out to one of our FOCUS dealers. They are always the first point of contact for any questions regarding repairs and advice.

Of course, your dealer can also contact our technical customer service for support.

You can find our dealers using our store locator.